REFUND & REPLACEMENT POLICY FOR BUYERS
The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms from time to time without providing you with prior notice and to make the final decision on any issues arising between you and us during your purchasing process.
Once you finish the checkout of an order, you can adjust its information by contacting us via [email protected] within 06 hours. If you do not make any change to your order within 06 hours, the order will be sent to production, and you can no longer adjust the order details or cancel it.
– The design of personalized items cannot be adjusted after the order is successfully placed.
– You can make any change to the color or size of your ordered item unless that change results in any difference in the price of the final item.
– The item quantity in a discounted order and the product type of your order cannot be changed. If you have any requests for these changes, please contact us to cancel the order, and then you should place a new one.
Please note that if you cancel your order within 06 hours of order placement, you will be responsible for the payment fee that is non-refundable.
REPLACEMENT & REFUND
- Your order will be submitted to either replacement or refund if:
Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claim for the late delivery filed later than 60 business days from the date of order placement will be rejected.
Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:
– Photos of quality issues and any damaged parts of the actual product received;
– Photos of the wrong product delivered (wrong color, wrong design);
– Photos of the size tag and the whole item when measured with a ruler (wrong size);
– Photos of the original shipping label of the product received.
- There is no need to return your item under any circumstances. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your return. Thus, if you have an issue with your order, please contact us via [email protected] within 07 business days of order delivery to explain it. Then, our customer service will help you with a replacement or refund if appropriate.
- After a careful check on your order, if we confirm via email that you are eligible for a refund, your refund will be processed by our internal team within 07 business days of refund confirmation. Please note that your payment provider decides when your refund will go back to your payment account.
- You must provide all information and materials in connection with your orders placed in our store when needed. We reserve the right to suspend or terminate your customer account if you fail to provide the information and materials needed or provide inaccurate or fraudulent information.
- We shall not be responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.
- When you make a purchase, the risk of order loss transfers from our store to you from the moment we deliver your order to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.
- We shall not take any liabilities for any loss or delivery failure of the shipment if your initial shipping address is incorrect. Hence, kindly check your information carefully before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at [email protected] as soon as possible to be supported in a timely manner.